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Help Center

Billing Confirmation Rules

We request the confirmation to help speed the transaction processes and prove the billing reliability, hereby ensure the purchasing security at guy4game.com and serve customers better. We respect customers' privacy and your own decision at guy4game.com; customers who refuse to transmit the confirmation will get the refund in 2 business days and the related order will be terminated at same time.

The procedure of phone confirmation:

You will receive an email from our billing after an order placed successfully if a phone confirmation is required. Please reply to that email or contact our live chat with a valid phone number to receive a confirmation call immediately at your appropriate time.

The procedure of email/fax confirmation:

Under certain condition that it is not convenient for you to accept a call or a further confirmation is required, you will receive an email from our billing requesting some pictures stuff to complete the confirmation instead. Please read the email carefully and follow the instructions to submit all pictures required.

  1. If you paid by using a card, please send us the front copy of the original card, which with LAST 4-DIGIT NUMBER (we only need to verify the last 4 digits please feel free to cover the rest of the numbers), expired date, signature and cardholder' s name clearly displayed.

  2. Please send a front copy of your photo ID (driver license or passport) as verification.

  3. Please send a copy of you holding the ID next to your face.

  4. Fill up the Authorized Transaction Process Form if it was asked in email. Please remember to print and sign the form manually, after then send the copy to us.


You can send these copies by fax to 1-905-597-2666, scanned copies or digital photos are acceptable through email [email protected] for customers who are not accessible to the fax services.

We appreciate your cooperation and understand that it cost you extra on this fax confirmation process either by time or by expense. To show our respect to all your efforts for helping us improve our transaction reliability, we will reward customers for approved fax confirmation with the bonus of 10% of correlative orders.

Information will be kept in our database and reserved as your credits at guy4game. The fax records will help speeding up your subsequent orders by same account and credit card profiles.

We only require fax confirmation for some specified orders, while we do recommend our customers use the fax by your own initiative. Just simply download and print out the Transaction Process Form and fax us to 1-905-597-2666 with related documents, you will take the advantage on the 10% bonus rewarded for approved fax confirmation and faster service in the future.

Please download and print out the Fax Confirmation Form >> from here, then fax us to 1-905-597-2666 with ilate documents.

Refund Policy

In case we do not fulfill a customer's order on time or the customer does not want to keep the order any more, the customer can ask for a full or partial refund at any time. The refund will be issued immediately.

Exception: If a coupon is used to pay for this order, no refund is available for the coupon. and the accounts we are selling don't accept refund. And no refund for the completion order.

Please understand we do cherish your order but we'd rather respect your decision. To get a refund on any qualifying products or service purchased directly from Guy4game.com, simply send us an email with the demand for a refund by the registered email address on our website, and we will promptly refund the balance of your order to your original account without calculating the deduction of bank transfer fees.

Refund Procedure

Please send an email to [email protected] or contact our 24/7 Live Chat with your requirement. We will check your order as soon as we get your request and reply you within 20 minutes.
The refund will be instantly finished at Guy4game. For detailed time frame, please check the following instructions:

Instant refund&displayed: Money Bookers/ Cash U
Usually our billing department deal with refund orders once per day. So at most 24 hours, your order will be refunded. Also you can make an urgent request for a refund via our 24/7 Live Chat or Emails.

Instant refund but days displayed on card: Direct Credit Card/ Visa through Alipay/ MasterCard through Alipay
After we refund your payment, it will take around 5 business days until the money get back to your card according to the nature of the credit card processing. This time period might vary to different issuers.
Please Notice: Funds credit might be displayed in your next monthly statement. Please contact your credit card issuer making sure no holding funds on your account. We would provide associated files as the proof of the money return to your credit card issuer if fax number is provided by account issuers.

Never get gold back policy

There are a lot of scammers in game. They stay in game scamming players by pretending to be one of our deliverer. They even create a very similar name to misdirect players. When you trade with a low level character, so after they will create a similar name character to trade you, asking you to give gold back. If you give gold to the scammer, you will lose the gold.

Guy4game will never ask you to return your currency in game. Do not give away your currency to anyone even who claims to be from Guy4game or the one who just traded you.

If meet any violation or issues you could report to us through live chat or email, the scammers will be punished.